Goglobal Travel Agency, herein referred to as GTA is a licensed travel agent in Nigeria.
These Booking Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
Please read and fully understand these Booking Conditions carefully. They apply to all bookings made through GTA, who are acting as an intermediary on behalf of all Third Party Service Suppliers (namely airlines, affiliate agencies and accommodation providers as applicable) in your booking.
You are contracting with the aforementioned Third party Service Suppliers, whose terms and conditions apply to your booking.
These booking conditions govern your relationship with GTA.
The person making the booking must be at least 18 years of age and must be authorised to make the booking on behalf of all other parties travelling. It is the sole responsibility of the person making the booking to provide a copy of these booking conditions to all other parties involved in travelling.
The Contract - After we have received your full payment and we have issued a confirmation invoice, a contract will exist between you and the applicable supplier(s), effective from the date printed on your invoice. The terms and conditions of the supplier you have booked with will apply to your booking. Once the contract(s) is made, the airlines, affiliate agencies, or accommodation provider is responsible for providing you with what you have booked.
Agency - GTA acts as a travel agent. We offer travel services and sell travel related products on behalf of suppliers such as airlines, affiliate agencies and accommodation providers. In doing so, GTA gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not GTA.
Prices - Every effort is made to ensure that the prices quoted to you are correct; however GTA acts only as an agent and relies on information provided to us from the suppliers of travel services and products. Please note that Third Party Service suppliers reserve the right to increase the price of your airfare or accommodation, due currency fluctuations or any other factor as they deem fit. We will bring to your attention any change in price made prior to completing your booking.
Airfare Conditions - Many airfares are subject to strict conditions regarding amendments, cancellations and refunds. In addition airlines impose taxes fees and charges. It is your responsibility to ensure the type of airfare you purchase is suitable for your needs.
Airline Taxes and Fuel Surcharges - All airfares are subject to taxes and charges levied by both government and the airlines themselves; in addition global fuel costs are constantly increasing. Airlines pass on the increase in taxes and fuel surcharges without notice and whilst we will endeavor to advise you of these charges in advance, that may not always prove possible. GTA reserves the right to pass on fuel and tax increases, levied by airlines, without notice.
Airline E-tickets - International and domestic airlines are replacing paper tickets with electronic tickets called e-tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in.
Airline Schedules - The airline on which you are booked may change its departure time. It is your responsibility to arrive at the airport in good time so as to contact the airline to check that there has been no change to the time of departure.
Alterations made by you - If you want to change any part of your booking, we will do all we can to help. However, the suppliers are under no obligation to make any change, although with reasonable notice (usually more than four weeks), changes may be possible. If a supplier is able to make a change, an administration fee per booking will be charged.
Cancellation Fees - If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. If you are entitled to a refund please note GTA is unable to provide you with funds until they are received from the supplier. Also note that there will be a cancellation fee charge per booking.
Liability - As GTA is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products, unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.
Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under the Law of Contract given to consumers in relation to the supply of goods and services.
Force Majeure – Force majeure includes war, threat of war, riots, civil strife, act of God, industrial dispute, terrorist activity, natural or nuclear disaster, outbreak of a pandemic, fire, adverse weather conditions or other similar events beyond our control and that of our suppliers. GTA shall not be liable for any loss or damage incurred by you as a consequence of GTA or any of the suppliers being unable to perform its obligations under your contract(s) due to any unusual or unforeseeable circumstances (a “force majeure event”) beyond the control of the party affected by the force majeure event.
Travel Insurance - GTA strongly recommends that you have a comprehensive travel insurance protection. The policy should provide cover for cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem necessary.
Service Fees - GTA may at its discretion charge service fees on your booking.
Passport and Visas - It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. Some countries require you when entering to hold passport with at least six months validity. Children are required to hold individual passports. Please ensure that you are fully aware of all health requirements and tests for your trip. GTA does not accept any responsibility for any problem associated with the non-compliance by any person who fails to obtain and possess the correct documentation for their trip.
Complaints - We hope you will have no reason to complain but if you are unhappy with any aspect of the services provided you must report immediately to the supplier, or contact GTA. We shall attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 28 days from the end of your trip or holiday. Failure to complain at your destination may mean we will be unable to resolve the dispute after you return home.
Data Protection - In order to process your booking we need to pass your details to the relevant suppliers. We will take all reasonable precautions to ensure the security of that information.
General - GTA reserves the right to alter these terms and conditions at any time.
Governing Law - Your contract with GTA is governed by Nigerian law of Contract and you agree to submit to the exclusive jurisdiction of Nigerian courts, to determine any dispute pertaining to, or arising out of the agreement to our Terms and Conditions.
Kindly note that our professional travel consultants will advise and provide you with all the relevant documentation and quotation of air fares and/or accommodation fees prior to your financial commitment being made.
GTA strongly recommends travel insurance.
Your consent to engage our services, signifies your acceptance of the updated or modified terms of conditions of GTA.